Orderii ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the “Service”), in accordance with applicable privacy laws and the data protection requirements of the app platforms on which our service is available, including but not limited to the Apple App Store, Google Play, and Huawei AppGallery.

Please read this policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms, please do not use the app or website.

1. Information We Collect

a. Personal Information You Provide:
When you register on our app or website, make purchases, or contact us, we may collect information such as:

• Full name
• Email address
• Phone number
• Shipping address
• Payment details (processed securely via third-party payment processors)
• Order history

b. Automatically Collected Information:
When you use our Service, we automatically collect:

• IP address
• Device information (model, OS, unique identifiers)
• Browser type and settings
• Usage data (pages visited, actions taken, date/time of visits)
• Crash logs and diagnostics (to improve performance)

This data is used for analytics, fraud prevention, and improving user experience.

c. Cookies and Tracking Technologies:
We use cookies and similar technologies to:

• Remember login information
• Analyze traffic and user interaction
• Provide targeted content or ads

You can manage your cookie settings in your browser. Disabling cookies may affect functionality.

2. Use of Your Information

We use your data to:

• Provide and improve the Service
• Process orders and transactions
• Send updates, order confirmations, and promotional content
• Detect and prevent fraud or security threats
• Comply with legal obligations

3. Sharing of Information

We do not sell your personal data. We may share your information with:

• Service Providers: such as payment gateways, delivery partners, hosting, and analytics services
• Corporate Affiliates: companies under common control for business operations
• Government Authorities: as required by law or to protect legal rights

4. Data Storage and Security

We implement appropriate security measures to protect your data. However, no system is completely secure. You are responsible for maintaining the security of your login credentials.
Data is stored in secure databases hosted within compliant cloud services and may be processed or stored outside of Iraq.

5. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal data from children. If we discover such data has been collected, we will delete it immediately.

6. Insurance and Refund Policy

If the customer opts for order insurance at checkout:

• Damaged or undelivered orders will be fully refunded in 5–7 business days after supplier confirmation.
• Refunds are issued in Iraqi Dinar based on the original exchange rate.
• If no insurance is selected, the order is non-refundable unless required by law.

7. Tax and Customs Policy

• Taxes: Applied based on the seller’s country.
• Customs Fees: Customers are responsible for applicable import duties and customs charges imposed by the destination country.

8. Your Rights

You may:

• Request access to your personal data
• Update or correct your information
• Delete your account and data
• Opt out of marketing communications

To do so, contact us via the information below.

9. Changes to this Privacy Policy

We may update this policy from time to time. Updates will be posted on this page, and significant changes will be communicated through the app or email. Continued use of the Service indicates your acceptance of any changes.

10. Governing Law

This Privacy Policy is governed by the laws of the Republic of Iraq. Any disputes will be resolved in the courts located in Baghdad, Iraq.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, you may contact us:

• Email: [email protected]
• Website: https://orderii.co
• Address: Hay Al-Jamiaa, Baghdad, Iraq, Near Buskolata